Frequently Asked Questions
Is my purchase subject to sales tax?
What is your mailing address?
Payment Options
When will my Credit Card be charged?
Shipping Options within the US
Shipping Options outside the US
Canceling an Order
Can I order over the phone instead of over the Internet?
Problem with an order?
Returns Policy
Returns Process
Exchanges
Refunds
What if I receive a damaged item?
Is your e-Commerce shopping cart secure?
I just purchased a Clymer Online Manual. How do I access it?
Can I print from the online manual?
Can I download the online manual?
Do I have to be connected to the internet to view my online manual?
Can I view the online manuals on mobile device?
Can I view the online manuals on a Kindle or Nook?
What is the Zmags Digital Reader?
What is your refund policy for Clymer Online Manuals?
I’m having trouble viewing the online manual. Who do I contact?
As a Penton Media, Inc. company, we are required to charge sales tax at your local tax rate where we or any of the other Penton companies have existing operations. This currently encompasses the following:
AL, AR, CA, CO, CT, FL, GA, IL, IN, KS, KY, MA, MI, MN, MO, MS, NE, NJ, NY, OH, PA, SC, TN, TX, VA, WI and Canada (GST only)
Our mailing address for correspondence:
Penton Media, Inc.
PO Box 12901
Overland Park, KS 66212
Our address for orders with payment:
Penton Media, Inc. - Book Division
13609 Collections Center Drive
Chicago, IL 60693-0136
We accept the following credit cards as payment:
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Visa
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MasterCard
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Discover
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American Express
Debit or Check Card
If you pay for your purchase using a bankcard that is associated with your checking account, such as a debit or check card, do not click "Submit Order" more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.
If you have questions about ordering, please contact our customer service department at:
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Phone: 1-800-262-1954 / Direct: 1-913-967-1719
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E-mail: bookorders@penton.com
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Mail to:
Penton Media, Inc.
Customer Service
PO Box 12901
Overland Park, KS 66282
When will my Credit Card be charged?
Your credit card will be charged at the time you submit your order.
Shipping Options within the US
Please note that any comments left in the section marked Order Comments on the customer information screen will delay your rush order, as well as a standard shipping order.
Please note that UPS cannot be sent to post office boxes
Standard Shipping
UPS Ground Shipping: Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 5-7 business days after it was placed.
Priority Mail: Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 4-5 business days after it was placed. (Please note that this shipping method is mainly used for orders shipping to post office boxes)
Rush Shipping
Rush orders - if they are received by 3:00 p.m. Central Standard Time, Monday through Friday, are expected to ship the same day (pending credit card approval).
Please note that we cannot ship by UPS to post office boxes
UPS Next Day Air: Next Day Air orders are accepted through 3:00pm CST every business day. In most cases, we'll ship your order that same day (pending credit card approval) for delivery the following business day. A business day is Monday through Friday, not including holidays.
UPS 2nd Day Air: 2nd-Day Air orders will be processed the same business day (pending credit card approval). A business day is Monday though Friday, not including holidays. Customers can expect delivery two business days after the order is processed.
Shipping Options to Canada
Special Note to Canadian Customers: All orders shipped to Canada by UPS will be subject to UPS brokerage fees. We are not responsible for any brokerage fees that are incurred when this shipping method has been chosen.
UPS Ground to Canada: UPS ground shipping to Canada will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery within 3-5 business days pending customs clearance. Please note that UPS Standard is not available to those living in the Northwest Territories, Nanavut or the Yukon Territory.
UPS Express to Canada: UPS Express orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery 3-4 business days after the order is processed. UPS cannot be shipped to post office boxes.
International Priority Mail: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery in 7-10 business days after the order is processed. This shipping method is recommended for packages under 4 lbs.
Air Parcel Post: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery 10-14 business days after the order is processed.
Shipping Options Outside the US
UPS International Express: UPS Express orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday though Friday, not including holidays. Customers can expect delivery 3-4 business days after the order is processed. (Please note that UPS cannot be sent to post office boxes)
International Priority Mail: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday though Friday, not including holidays. Customers can expect delivery in 7-10 business days after the order is processed.
Air Parcel Post: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday though Friday, not including holidays. Customers can expect delivery 10-14 business days after the order is processed.
Canceling an Order
If you need to cancel your order, please call our customer service department at 1-800-262-1954 or 1-913-967-1719, between 8:00am and 5:00pm CST.
Can I order over the phone instead of over the Internet?
If you would prefer to place your order over the phone, please call 1-800-262-1954 or 1-913-967-1719 and one of our representatives will be happy to assist you.
Problem with an order?
Please call our customer service department at 1-800-262-1954 or 1-913-967-1719; you can also email our customer service department at bookorders@penton.com.
Returns Policy
If for any reason you are not satisfied with an item you have ordered from www.BuyPenton.com, we will gladly accept a return for the item that is in it's original condition and packaging for a full refund of product cost and applicable sales tax (unless otherwise noted below *).
Return Process
A Return Merchandise Authorization must accompany all returns. You can obtain a Return Merchandise Authorization by contacting our customer service department at:
Phone: 1-800-262-1954 / Direct: 1-913-967-1719
Email: bookorders@penton.com
The Return Merchandise Authorization number should be noted on the Return Merchandise Authorization sheet that was included along with the packing slip in your order. Please complete the form, including the return reason and place this form inside the box with your return. The address label for returns is located in the lower right hand corner of the Return Merchandise Authorization sheet. Please attach this address label to your return to insure proper delivery. The return process can take approximately 3-4 weeks to complete. **
If you do not have the Return Merchandise Authorization, please provide the following information with your return:
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Name
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Address
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Email Address
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Phone Number
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Order Number
Returns should be sent to:
Smart Warehousing
C/O Penton Media, Inc.
1869 North Topping Ave.
Kansas City, MO 64120
* Recorded media (software, data, audio, video, etc.) is non-returnable once the product package is opened. Any defective media will be replaced.
** We cannot be responsible for packages lost during the return. Therefore, we recommend that your return be shipped by an insured method.
Exchanges
We will gladly accept exchanges for items that are in resalable condition within 30 days of receipt; however, customer service must be notified of the exchange prior to the return. Please see return process for instructions on returning your item.
Refunds
The refund for your return will be credited to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement. Please note that shipping is non-refundable.
What if I received a damaged item?
If you receive an item damaged, please notify us as soon as possible. We will either replace your item, or we will provide a prepaid return label for you to return the item for a refund.
Is your e-Commerce shopping cart secure?
Yes, we offer a fully secure e-commerce site, featuring the latest in 128-bit encryption technology. Users of older versions of Internet browsers may find that they cannot add items to their shopping cart. We recommend that those users take the opportunity to upgrade their browsers to the latest version available. The browsers are free and easily downloaded from the browser's web site.
I just purchased a Clymer Online Manual. How do I access it?
1. Navigate to your MyClymer page.
2. Log in with the username and password that you created in the login process.
3. Click on the "View" button next to the Clymer Online Manual you wish to view.
Can I print from the online manual?
No, however we are working to make this an option.
Can I download the online manual?
No.
Do I have to be connected to the internet to view my online manual?
Yes.
Can I view the online manuals on a mobile device?
Clymer Online Manuals are viewable on your mobile device. Before purchasing, view a sample chapter.
Can I view the online manuals on a Kindle or Nook?
We do not currently offer a platform specifically designed to view online manuals on the Kindle or Nook.
What is the Zmags Digital Reader?
Zmags provides a digital reader for publishers that emulates the experience of reading or using a manual on your laptop or desktop computer or mobile device. It is an Adobe Flash-based reader and uses the most up-to-date version of Adobe Flash software. For more information on Adobe Flash, visit adobe.com.
What is your refund policy?
We will only offer refunds on books that have not been viewed.
I'm having trouble viewing the online manual. Who do I contact?
Please contact our customer service department via e-mail at bookorders@penton.com or at 1-800-262-1954. 8:00am-5:00pm CST.
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