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Clymer Manuals FAQ's

Welcome to our Frequently Asked Questions page. Here you will find answers to some of the questions you may have.

If you don't find an answer to your questions, please feel free to send us an email at CSTN@haynes.com.

Please click on a question below to view the answer.

Is my purchase subject to sales tax?

As part of Haynes North America, Inc, we are required to charge sales tax at your local tax rate where we have existing operations. This currently encompasses CA and TN.

What is your mailing address?

Our mailing address for correspondence:
Haynes Manuals, Inc.
861 Lawrence Dr.
Newbury Park, CA 91320

Payment Options

We accept the following credit cards as payment:
  • Visa
  • MasterCard
  • American Express
  • We also accept PayPal

Debit or Check Card

If you pay for your purchase using a bankcard that is associated with your checking account, such as a debit or check card, do not click "Submit Order" more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.
If you have questions about ordering, please contact our customer service department at:
  • Phone: 1-800-242-4637 / Direct: 1-615-793-5414
  • E-mail: CSTN@haynes.com
  • Mail to: 
    Haynes Manuals Inc.
    1299 Bridgestone Parkway
    LaVergne, TN 37086-3510

When will my Credit Card be charged?

Your credit card will be charged at the time you submit your order.

Shipping Options within the US

Please note that FedEx or UPS shipments cannot be sent to a PO Box.
All Next Day and 2nd Day orders will not be processed until the Next Business Day excluding holidays.

Standard Shipping

Priority Mail: Standard orders will be processed in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 4-5 business days after it was placed.
Ground Shipping: Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 5-7 business days after it was placed.

NOTE: Media Mail orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 7-10 business days after it was placed.

Rush Shipping

Please note that FedEx or UPS shipments cannot be sent to post office boxes.
UPS Next Day Air: Next Day orders are processed and shipped on the next business day after ordering. A business day is Monday through Friday, not including holidays.
UPS 2nd Day Air: 2nd-Day Air orders are processed and shipped on the next business day after ordering. A business day is Monday through Friday, not including holidays. Customers can expect delivery two business days after the order is processed.
All Next Day and 2nd Day orders will not be processed until the Next Business Day after ordering excluding holidays (pending credit card approval). A business day is Monday through Friday, not including holidays. NO Saturday deliveries available.

Shipping Options to Canada

International Priority Mail: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery in 7-10 business days after the order is processed. This shipping method is recommended for packages under 4 lbs.

Shipping Options Outside the US

International Priority Mail: orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, not including holidays. Customers can expect delivery in 7-10 business days after the order is processed.

Canceling an Order

If you need to cancel your order, please call our customer service department at 1-800-242-4637 or 1-615-793-5414, between 8:00am and 5:00pm CST. You may also advise us via email: cstn@haynes.com

Can I order over the phone instead of over the Internet?

If you would prefer to place your order over the phone, please call 1-800-242-4637 or 1-615-793-5414 and one of our representatives will be happy to assist you.

Problem with an order?

Please call our customer service department at 1-800-242-4637 or 1-615-793-5414; you can also email our customer service department at CSTN@Haynes.com.

Is your e-Commerce shopping cart secure?

Yes, we offer a fully secure e-commerce site, featuring the latest in 128-bit encryption technology. Users of older versions of Internet browsers may find that they cannot add items to their shopping cart. We recommend that those users take the opportunity to upgrade their browsers to the latest version available. The browsers are free and easily downloaded from the browser's web site.

I just purchased a Clymer Online Manual. How do I access it?

  1. Navigate to your My Clymer Toolbox.
  2. Log in with the username and password that you created in the login process.
  3. Click on the "View" button next to the Clymer Online Manual you wish to view.

Can I print from the online manual?

No.

Can I download the online manual?

No. Clymer online manuals are accessed via the internet with a magazine reader. They remain available to the user for 1 year from date of purchase.

Do I have to be connected to the internet to view my online manual?

Yes.

Can I view the online manuals on a mobile device?

Clymer Online Manuals are viewable on your mobile device.

Can I view the online manuals on a Kindle or Nook?

We do not currently offer a platform specifically designed to view online manuals on the Kindle or Nook.

What is your refund policy?

All sales are final on Online Manuals. The reason for a Print manual return needs to be discussed first with Customer Service at 1-800-242-4637 or 1-615-793-5414 or email to CSTN@Haynes.com

I'm having trouble accessing my online manual. Who do I contact?

Please contact our customer service department via e-mail at CSTN@Haynes.com or at 1-800-242-4637 or 1-615-793-5414 . 8:00am-5:00pm CST.

I'm having trouble with the text and/or photos displaying correctly in my online manual. Who do I contact?

Please contact our Technical Services department via e-mail at research@Haynes.com or at 1-800-442-9637 8:00 AM-4:30 PM PT.